POLICY SUMMARIES

US CUSTOMERS:
The US Department for Homeland Security has implemented a new policy (Sept., 2004) requiring all inbound US shipments to be accompanied by the recipient's Federal Tax ID # or Social Security #. NOTE: This only seems to apply to shipments valued $2,000 or more. If you wish to disclose that to us to place on the waybill paperwork, that is fine. Otherwise, you will note on your invoice that the Customs Brokers can call you and obtain it on the telephone. Of course the choice is yours and we respect our client's privacy so we will let you choose. We suspect that not necessarily all shipments will need this information verified.

Our Sales Policy:

We fully stand behind all products sold on this site. All original artworks are warranted against material misrepresentation. Should an artwork arrive and be materially different than that listed on the site, we will gladly issue a credit or refund upon return of the artwork in its original condition. Please be sure to ask before ordering whether the image is representitive of the artwork, as some of the images on the site do not reflect the true colours of the original 100% due to scanning and / or photography variances.

All original artworks are shipped insured unless otherwise indicated by the Buyer. Be sure to inspect all shipments before signing a release for them. Although extremely rare, items damaged in transit will be compensated for by the Carrier's insurance policy (ie the Shipper).

All open edition prints carry a conditional warranty covered by our Partners. Those prints supplied directly by Group of Seven Art.com are costly to produce due to the framing expenses, and we require a 50% non-refundable deposit on all these orders. If they arrive damaged, the Buyer will be fully compensated by the Insurer and issuance of an identicle replacement is possible. Again, please inspect all shipments before signing for them. Also, please be sure to ask if the web site image is representitive of the actual prints.

Returns:

If there is a material misrepresentation or error on original artwork sales or advertisements, please contact us by email at siteinfo@shaw.ca within 5 days of receipt of the order. We will then instruct you on return shipping instructions. If the error is from us, we will either correct the order at no charge to the Customer or if we cannot fulfill the order for any reason, we will promptly issue a full refund including shipping charges if applicable upon receipt of the original order in its original condition.

All other returns after the 5 day notification period will be issued a credit towards another purchase upon return of the merchandise in its original condition.

Once an advertisement is posted, unfortunately we cannot offer refunds. If there is an error, we will make the necessary changes. Click here for advertising details.

Material misrepresenation definitions that would lead to a full refund on a purchase of an artwork:

- Artwork Size as determined by surface area wrong by 15% or more.
- Wrong image altogether.

All other errors or ommissions will be addressed and dealt with in a manner to be least inconvenient to the Buyer.

Shipping Policy:
All orders are professionally packaged to ensure safe arrival intact. LArger works of art or original works of art need special crating that must be custom made for each artwork. This adds to the shipping cost but is absolutely necessary to obtain the proper insurance from the carriers.

For all reproduction prints, we typically use FedEx Ground or FedEx Priority Service. In some cases, we may suggest Greyhound Courier Express (within Canada) or Canada Post Express Mail Service. Whatever service is used, the order will be trackable and insured. If lost or damaged in transit, a replacement will be sent as quickly as possible free of charge upon receipt of the original order or confirmation from the carrier that the item was lost or damaged. Please always inspect the packaging before accepting the shipment. If there are visible signs of damage or moisture, please have the delivery person make a note of it and make him stay until the item is opened and inspected for damage.

Where possible, we have tried to indicate approximate shipping charges to Canada and the US. Sometimes we may be able to find less expensive rates and sometimes the rates may be more depending on the rates our carriers charge which change sometimes without notice. If there is a large difference in the shipping charges from those listed on the site, we will get in touch with you to discuss the options, or if you wish to proceed with the order.

For all original artworks, typically we must contract a fine art shipper. Often they require crating be done in-house to comply with the insurance / shipping requirements. Thus, often we must find out where the artwork is going and have a custom quote put together, as most common carriers do not carry original works of art. We do offer rates that offer us no premium over the quoted rates of our carriers. Typically, the insurance on original artworks is between 1 an 2% of the declared value. We have full service Fine Art Shippers that can make all of the necessary arrangements to just about anywhere in the world, including customs brokering and documentation.

Security/ Privacy:
We will only collect information needed from you to facilitate your purchase. We will not disclose your personal information including email address to other parties.

Where a purchase takes place online, we promise to use a SSL (secure socket layer) that prevents your information from being viewed by others. Any information of yours needed to facilitate a sale will be stored securely and utilized only by accredited institutions processing the transaction.